Bathroom and Laundry items including but not limited to soaps, conditioners, detergents, sponges, pads, beauty oils and creams:

Due to the nature of these products, no refunds or returns are offered on these products in the case of change of mind. If you receive your order from this category and it does not fit the description as listed on Feather Shack website, is faulty or damaged please contact us at feathershackx@gmail.com

It is the customers responsibility to select products from this range that they have no known allergies or sensitivities to, and to use these products as stated by the company on the provided packaging. If reactions occur, seek medical treatment where necessary and consult the manufacturer of the product directly.

Clothing including Mens, Womens and Children's clothing, footwear, hats/beanies, swaddles, sunglasses, linens, blankets:

Please contact Feather Shack within 7 days of receiving your order if you wish to return your order for a credit note at feathershackx@gmail.com due to incorrect size/fit. It is the responsibility of the purchaser to check size charts provided before finalising purchases.

No refunds are granted for change of mind/request for change of colour/style or incorrect size choice where the item is on sale. For full priced fashion items, if the item is requested as a return or exchange within 7 days of receiving the order the purchaser will be sent a return shipping label by Feather Shack and must return the item/s unworn, undamaged and unaltered immediately upon receiving the return label. Once the item/s are received by Feather Shack and deemed to be unworn, undamaged and unaltered in any way the purchaser is entitled to an exchange of the same or another item with any difference refunded (minus original shipping) or a refund of the purchase amount. A credit note is also available should the purchaser wish to wait for additional stock to arrive or new stock to be uploaded to the website.

Clothing or linen Item(s) must be returned to Feather Shack at the advised address by the owner, in their original condition and packaging as initially received by the purchaser. All returned items must be unworn and unwashed with no obvious signs of wear for example strong perfumes, pet hair, makeup marks, food/drink stains or strong odours. All tags must be attached. If these conditions are not met, a refund will not be granted. 

Return shipping method and associated costs are the responsibility of the customer where the items have been purchased at a discounted rate- this includes clearance and any sales.

Return delivery charges for faulty and/or incorrectly supplied items will be the responsibility of Feather Shack. We recommend sending your return via a traceable method and retaining proof of postage until receiving confirmation that your return has been processed.

Damaged items:

If you receive your order and it contains faulty or damaged items please contact us at feathershackx@gmail.com

All orders are thoroughly checked prior to dispatch during the packing process and all stock is kept in a secure, dry location free from insects, sharp objects, strong odours, small children, animals, heat sources and harmful chemicals or other fluids.

Sale Items:

No returns granted on sale items unless faulty or not fitting the description as listed on the website. This includes end of season or end of line stock permanent markdowns, and not occasional % off sales. Normal return policy applies to occasional % off sales.

Credit Notes: 

When granted, credit notes are emailed to the returnee with the full amount paid by the returnee listed in the credit note, minus the shipping paid for the original order. If you have not received your credit note within 7 days of returning your original order to Feather Shack, please email featherhshackx@gmail.com

Credit notes are not redeemable for cash and have a 12 month expiry from date of issue. Credit notes are not transferrable to another person.